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Data Analyst - CRM Manager

Available in Locations:   Bangkok, Thailand

Introduction

TokoMedia is one of the world’s leading Affiliate Marketing Businesses. We deliver top-quality premium leads and marketing services to our partners via our websites and ad campaigns portfolio in the rapidly evolving cryptocurrency, Forex, Shares, and derivative trading markets.

Role

TokoMedia is seeking a skilled and motivated individual to join our team as a CRM Manager and Data Analyst. In this role, you will be responsible for analyzing data and client statistics, including payouts, conversions, countries targeted, and client platform utilization. Your main focus will be on analyzing data to drive insights and optimize client performance. This position offers an exciting opportunity to leverage data to enhance client relationships and contribute to business growth.

If you are a highly analytical individual with a passion for data-driven decision-making and a proven track record in CRM management and data analysis, we would love to hear from you. Join our team and contribute to the success of our clients and the growth of our business!

Key Responsibilities

  • Analyze and interpret data to identify trends, patterns, and insights related to client performance, payouts, conversions, and other relevant metrics.
  • Monitor and evaluate client statistics, such as countries targeted and client platform utilization, to identify opportunities for improvement.
  • Collaborate with cross-functional teams to design and implement effective CRM strategies and campaigns to enhance client engagement and retention.
  • Work closely with clients to understand their specific needs and provide data-driven recommendations to optimize their performance.
  • Develop and maintain accurate and up-to-date client performance reports, providing actionable insights and recommendations to drive growth and revenue.
  • Implement data quality assurance measures to ensure accuracy and reliability of client data.
  • Stay updated on industry trends, best practices, and emerging technologies in CRM and data analysis.

Requirements

  • Bachelor’s degree in Business, Statistics, Data Science, or a related field.
  • Proven experience in CRM management and data analysis, preferably in a fast-paced environment.
  • Excellent communication skills in English – written and verbal – A must!
  • Previous sales experience – an advantage.
  • Proficiency in data analysis tools and techniques, such as Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.
  • Detail-oriented with a strong commitment to accuracy and data integrity.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic work environment.
  • Familiarity with online marketing and advertising platforms is a plus.

Personal Traits

  • High levels of energy and enthusiasm
  • Self-starter, proactive, and able to work independently
  • Thrives in a challenging and fast-paced environment
  • Resilient and maintains a positive attitude at all times

Perks of working with us

  • You’ll have the opportunity to work with a talented and friendly group of people who are driven to be the best at what they do.
  • We offer a place for you to take ownership of your work and grow within the business.
  • Everyone is valued, listened to, and recognized as contributing to the company’s success.
  • We have a tremendous work-hard-play-hard culture, so expect lots of team socials!